Privacy Policy

1. Information We Collect

We collect information necessary to provide, maintain, secure, and improve Track-A-Hit.

Account Information

When you create or manage an account, we may collect information such as:

• First and last name
• Email address
• Authentication and account information
• Account preferences
• Subscription or plan information

If you sign in using a third-party authentication provider, such as Google or Apple, we may receive information that provider makes available to us, such as your name, email address, or unique account identifier.

We do not receive your Google or Apple account password.

Player and Baseball Information

Track-A-Hit allows users to create player profiles and record baseball hitting information. Depending on how you use the Services, this information may include:

• Player name
• Age group or competitive level
• Opponent information
• Game and practice information
• At-bat results
• Hits and offensive statistics
• Pitch sequences
• Pitch locations
• Contact information related to an at-bat
• Spray-chart locations
• Tracking history
• Other baseball performance information entered into the application

This information is provided by users and is used to provide Track-A-Hit's tracking, history, and analytics functionality.

Usage and Analytics Information

We may automatically collect information about how the Services are used, including:

• Pages and screens viewed
• Features used
• Buttons or controls selected
• Session activity
• Application errors and crashes
• Browser type
• Operating system
• Device type
• Application version
• General device and technical information
• Referring pages or sources

We may use analytics and product-improvement services, including Google Analytics and PostHog, to help us understand how users interact with Track-A-Hit and improve the Services.

These providers may process technical identifiers and usage information according to their own privacy policies and our configuration of their services.

Device Information

When you access Track-A-Hit from a mobile device, tablet, or computer, we may receive technical information about that device necessary to operate, secure, troubleshoot, and improve the Services.

Payment and Subscription Information

Track-A-Hit may offer paid subscriptions or premium features.

Payments made through the Apple App Store or Google Play are processed by the applicable platform. Track-A-Hit does not directly receive or store your complete payment-card information for those transactions.

We may receive information related to your purchase or subscription, such as:

• Subscription status
• Product or plan purchased
• Transaction or purchase identifiers
• Renewal or expiration status

If additional payment methods are offered through our website, payment information may be processed by a third-party payment provider.

2. How We Use Information

We may use information collected through Track-A-Hit to:

• Create and maintain user accounts
• Authenticate users
• Provide baseball hitting tracking functionality
• Store player profiles and tracking history
• Calculate and display statistics
• Generate analytics, charts, game logs, spray charts, and other performance insights
• Synchronize information across supported devices
• Manage subscriptions and premium features
• Provide customer support
• Send transactional communications
• Diagnose technical problems
• Monitor application performance
• Understand how users interact with our Services
• Improve existing features
• Develop new features
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized access
• Comply with applicable legal obligations
• Enforce our Terms of Use

We do not sell personal information in exchange for money.

3. Player Information and Information About Minors

Track-A-Hit is designed for parents, guardians, coaches, players, and others who want to track baseball hitting performance. Player profiles may therefore contain information relating to minors.

Adults who create or manage information about a minor are responsible for having the authority or appropriate permission to provide that information to Track-A-Hit.

Users should avoid entering unnecessary sensitive personal information about minors.

Track-A-Hit is not intended to allow children under 13 to independently create accounts or provide personal information without appropriate parental or guardian involvement.

If we learn that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take appropriate steps to delete or otherwise address that information.

A parent or legal guardian who believes that information about a child has been improperly submitted may contact us to request review or deletion.

4. How We Share Information

We may share information with service providers that help us operate Track-A-Hit, including providers supporting:

• Cloud hosting and data storage
• Authentication
• Application infrastructure
• Analytics
• Error and performance monitoring
• Email delivery
• Customer support
• Payment and subscription processing
• Security and fraud prevention

These providers may access information only as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, court order, or legal process
• Protect the rights, property, or safety of Track-A-Hit, our users, or others
• Investigate fraud, security incidents, or misuse of the Services
• Enforce our agreements and policies

If Track-A-Hit is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

5. Analytics Technologies

Track-A-Hit may use analytics technologies such as Google Analytics and PostHog to understand application performance and user interactions.

For example, analytics may help us understand:

• Which features are used most frequently
• Where users experience errors or difficulty
• How users navigate through the application
• Device and platform usage
• General engagement with Track-A-Hit

Where required by applicable law, we will provide appropriate choices regarding analytics technologies.

6. Cookies and Similar Technologies

Our website and web application may use cookies, local storage, software development kits, and similar technologies.

These technologies may be used to:

• Keep users signed in
• Maintain preferences
• Secure user sessions
• Provide application functionality
• Measure application and website performance
• Understand usage patterns

Browser settings may allow you to restrict or delete certain cookies. Disabling necessary technologies may prevent some portions of Track-A-Hit from functioning correctly.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services
• Maintain your account
• Preserve tracking information requested by the user
• Fulfill legitimate operational purposes
• Meet legal, accounting, or regulatory requirements
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it.

Backup systems may retain deleted information for a limited period before it is permanently removed through normal backup-retention processes.

8. Account and Data Deletion

Users may request deletion of their Track-A-Hit account and associated personal information.

Where account-deletion functionality is available within the application, users may submit a deletion request through their profile or account settings.

You may also contact Track-A-Hit using the contact information provided below.

When an account is deleted, we will delete or de-identify associated personal information unless retention is necessary or permitted for legitimate legal, security, fraud-prevention, dispute-resolution, or regulatory purposes.

Some information may remain temporarily in backups before being removed according to our normal backup-retention processes.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

These measures may include authentication controls, encrypted communications, access restrictions, monitoring, and other security practices appropriate to the nature of the Services.

However, no internet transmission, application, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and should notify us if they believe their account has been compromised.

10. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Obtain certain information about how your information is processed
• Request a portable copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain types of data sharing or targeted advertising where applicable

We will not unlawfully discriminate against users for exercising applicable privacy rights.

We may need to verify your identity before completing certain requests.

11. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where applicable, these rights may include requesting information about the categories of personal information collected, the purposes for which information is used, categories of recipients, and requesting access, correction, deletion, or portability of personal information.

Track-A-Hit does not sell personal information for monetary compensation.

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section.

12. Third-Party Services and Links

Track-A-Hit may contain links to websites, services, or applications operated by third parties.

This Privacy Policy does not govern third-party services. Their collection and use of information are governed by their respective privacy policies.

We encourage users to review the privacy practices of third-party services they choose to use.

13. Advertising

Track-A-Hit may display advertising in certain versions or subscription tiers of the Services.

If advertising technologies are used, they may process device, technical, or usage information to deliver, measure, limit, or improve advertisements.

Where applicable law requires consent or provides an opt-out right for personalized or targeted advertising, Track-A-Hit will provide the required controls or disclosures.

Premium or paid plans may provide an advertising-free experience depending on the applicable plan terms.

14. International Users

Track-A-Hit is operated from the United States.

If you access the Services from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate.

Where required, we use appropriate safeguards for international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to Track-A-Hit, our business practices, technology, or applicable laws.

When changes are made, we will update the Last Updated date at the top of this policy.

If changes are material, we may provide additional notice through the Services or another appropriate method.

Continued use of Track-A-Hit after an updated Privacy Policy becomes effective is subject to the updated policy, to the extent permitted by law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy or deletion request, please contact us through the Track-A-Hit website:

• Track-A-Hit
• Website: www.trackahitapp.com

Additional privacy contact information may be published on the Track-A-Hit website as it becomes available.